Renewal Confirmation Email
When a member renews their account, they will receive a payment receipt email automatically (see Membership form/renewal payment receipt email).
In addition to the payment receipt, you can also choose to send a renewal confirmation email. This is most often used by organizations who would like to send a more personal email thanking the member for renewing and can include information specific to the membership level such as the benefits of the membership level.
This email is optional so the email template is blank by default. If it is left blank, members will only receive the payment receipt email after renewing.
Step by Step Instructions
- Go to MembershipWorks > Labels & Membership > Membership Levels.
- Click on a paid membership level on the right.
- Click the Actions link at the top.
- Go to the section titled When member makes a renewal payment. The renewal confirmation email is located at the bottom of this section.
- Edit this email template as needed and then scroll down and click the Save & Close button at the bottom of the window to save your changes.
Each membership level has its own renewal confirmation email template that can be customized so you will need to repeat these steps for each membership level.
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