General Cart / Other Refund Receipt Email
This email is sent after one of the following actions occur:
- An admin refunds a credit card payment that was manually added to the member’s timeline and includes items classified as cart, other, or a combination of categories (e.g. cart and donation). This is not the template that is used when refunding credit card payments made through a form under Forms Carts Donations. In that case, the email template that is used is the Forms refund receipt.
- An admin adds a negative payment entry in the member’s timeline to refund/offset an offline payment (e.g. check, cash, etc) for items classified as cart, other, or a combination of categories.
Step by Step Instructions
1. Go to MembershipWorks > Customization > Emails.
2. Under Template on the right, click to select General cart/other refund receipt from the drop down.
3. Edit the content in the Email subject field and Email message box as needed.
4. Click the Save Template button on the left when complete.
2. Under Template on the right, click to select General cart/other refund receipt from the drop down.
3. Edit the content in the Email subject field and Email message box as needed.
4. Click the Save Template button on the left when complete.
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