Cancel an Event
Prior to cancelling the event, you may want to alert your attendees as to your reason for cancelling. You can go to the event’s Email tab to send a message to them.
If the event does not have any paid registrations, go to the event Dashboard and click on the Cancel Event & Void All button.
If the event has paid registrations, click the Cancel Event & Refund All button on the event Dashboard. A message will pop up warning you that this will void all registrations and trigger refunds for all payments previously processed. You will need to type "CONFIRM" in the pop-up window to continue. This is irreversible, so make sure that you want credit card refunds to be triggered automatically before confirming.
What happens when you cancel your event:
- If credit card payment was received from the registrant(s), a refund will automatically be issued.
- Users who receive a refund will receive a refund receipt by email.
- Registrants who did not pay or are not receiving a refund (e.g. registrants who paid by check or cash) will not receive an email notifying them the event was canceled. Go
to your event’s Email tab if you would like to compose and send an
email to all registrants notifying them of the event cancelation.
- The
event will remain in your Event List in the back end of
MembershipWorks, but will no longer be displayed on your website’s event
calendar or event list.
Learn more:
- Learn how to postpone an event or suspend registrations.
- Read best practices on event cancellation and see a sample event cancellation email.
About Transaction & Refund Fees
Fees
for transactions and refunds vary according to the terms between you
and your payment provider. Please refer to the credit card processing
fee policy with your payment gateway for more information about whether you will be responsible for any fees.
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