Cancel a Registration (With or Without a Refund)
From the event Dashboard, click the Manage link on
the registration line
If the member paid online with a credit or debit card, click on Void & Issue Refund if
a refund should be provided. We will process a refund for the full
amount through your payment gateway and send a cancellation email to the
registrant. Alternatively, you can choose Void without Refund.
If the member paid offline and an admin marked their registration as paid, click on Void & Mark as Refunded if you have issued an offline refund, or click on Void & Keep Payment Record if you are not issuing an offline refund. Note that if an admin accidentally marked the registration as paid, you should select Void & Mark as Refunded in order to remove the payment.
About Transaction & Refund Fees
Fees
for transactions and refunds vary according to the terms between you
and your payment provider. Please refer to the credit card processing
fee policy with your payment provider for more information about whether you will be responsible for any fees.
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