Admins can login or request a password from our Admin Login page.

If you are adding an admin who is also a member, their admin account will be completely separate from their member account. Since an admin account is not linked in any way to a member account (even if the same email address is used for both), changing the email address or password in an admin account does not change this information in the member account.

Also note that the admin will continue to log in to their member account from your website and they will log in to their admin account from our website here.

If an admin is not able to login:

• Check that they are logging in at https://membershipworks.com/admin. If the admin receives the error message No account found, check that they are using the email address associated with their admin account. To do this, log in as the primary admin and go to MembershipWorks > Organization Settings > Admins. Check whether the email address the admin is using to log in matches the email address in their admin account. If they seem to match, check for typos.

• If the admin receives the error message Login/Password not accepted, they should request a new password from the Admin sign-in page. Their password will be automatically reset and the new password will be emailed to them.
  

• If they receive the same error message after attempting to log in with the new password, check if they have a VPN enabled. Our system may block some servers, including VPN servers, if we’ve previously detected fraudulent or suspicious activity coming from them. If this is the case, they should try disabling the VPN to see if this is the issue. If it is, it may be possible to exclude specific URLs such as our Admin Login page in their VPN settings.

Admins should not request a password if they do not have access to the email address where it will be sent. In this case, it’s best to check whether anyone has access to the email address before requesting a new password.